About ATV IPTV FAQ

IPTV (Questions before Subscription)

Yes, there is 3Days Free Trial subscription code available. You can get it from our website automatically or contact us directly.

IPTV stands for internet protocol television and its basically the normal tv channels and premium tv channels streamed online over the internet. Our iptv is one of the best & stable IPTV in the world.

 Yes, you can watch our IPTV from anywhere in the world but you will need to make sure your internet speed is above 4Mbps to watch the channels without any issues.

It is easy and simple, just two steps: First, install our APK on your Android Device (Android TV Box, Firestick, Android Phone, Android Tablet ect.) Second, fill in the subscription code. That is ALL.Enjoy the IPTV directly!

We do recommend the internet speed is above 4Mbps(4Mbps for download and around 1Mbps for upload) , so can watch the channels smoothly without issues. Frankly most homes in the Europe, the internet speed are better than 4Mbps. Also you can check here speedtest.net to see your internet speed.(https://www.speedtest.net/)


APK function and subscription code

The trial code is free. Please register to get it

There may be several reasons why using code doesn’t work. If your trial code is obtained directly from our website, then it can be activated no problem. 
Check as follows:
1. fill in the correct subscription code. 
2. If with problem, check whether the correct VERSION of APK is installed. 
There are two versions: Standard(Blue color), Plus (Red color), they are using different free trial code. 
3. Or your device used trial code before. One device only can use free trial code for one time. if you want to test the trial again, please contact us and renew for you by hand.
4. Still with problem, please contact our support email directly.

1.After login, please view it in my account – My Orders – View Orders -SKU/IPTV CODE.2.Check email to get subscription codes

There may be several reasons why the subscription code doesn’t work. Check as follows:
1. Fill in the correct subscription code. 
2. If still with problem, check whether the correct VERSION of APK is installed. 
There are two versions: Standard(Blue color), Plus (Red color), they are using different free trial code. 
3. If you have purchased the wrong version subscription code, please contact us to replace.
If you change subscription code from Standard version to Plus, It is OK and please contact us. And you can pay the balance if any.
Please pay attenton: do please not activate the code, if you want to change/replace.
4. If the above methods do not help, please contact our support email directly. 

The main differences are as follows: 1. The trial code is 3 days. 2. Paid subscription code is 31/93/186/372 days. 3. Some valued programs are not opened in the trial code.

Our subscription service days are as follows:
One month: 31 days
Three months: 93 days =31 days *3
Six months: 186 days =31 days *6
Twelve months: 372 days =31 days *12

Don’t worry, we will help to move the subscription code to your other/new device. Please send us the following two things: 1. Your subscription code or order number. 2. After APK installed, please inform us the device ID. How do I obtain the device ID? Please take a screenshot when running APK or contact us directly. We will help you and send you sample picture.)

Please contact us to switch the subscription to your new device

No, a code can only be used on one device.

They have the same channels. The main differences are Plus version are with extra as follows:
1. Standard Version with blue color icon, Plus version with red color icon.
2. with 200+ channel 7 days catch-up. 
3.cloud PVR (recording) function. 
4.VOD with Valued Sports Events Group.

Only standard (STB version) and Plus version (STB version) comes with the classic EPG. 1. Install standard STB version(blue) and Plus STB Version(red) on Android TV Box and Android Smart TV to get Classic EPG.If you have the plus PAD version (red) installed on your PAD or phone, there is no classic EPG. 2. If you have the standard PAD version (blue), there’s no classic EPG either.

Check out the following Youtulink: /tutorials

Check out the following Youtulink: /tutorials

Yes,the Plus version has its own cloud PVR (video) function, 200+ channels to record arbitrarily (maximum 40 hours), all saved in the server, not saving the local space of your device. So you can watch the record vidoe at anytime and anywhere. The Standard version does not support video recording.

1. Our IPTV does not support record locally.
2. If your device support record locally, you can do it. But suggest check with your device supplier.

Yes, we’ll do our best to add. Please help to collect and provide the following details: 1. What is the channel name? 2. Which SAT has that channel? 3. What is the TP of these channels? As we all know, there are too many channels in the world. So more detail can help us check whether it can be added. We’ll do our best to improve our service.

There are now 37 American channels. For more American or Australian channels, please help to collect and provide the following details: 1. What is the channel name? 2. Which SAT is associated with these channels. 3. What is the TP of these channels? As we all know, there are too many channels in the world. So more detail can help us check if it can be added in a short time. But we will try our best to improve our service.

Yes, can be used anyplace, anytime.

You can use VPN or not, both are OK.

There are 37 American channels right now.  For more US or Australian channels, please help to collect and provide the following details: 1.  What’s the name of the channel?  2. Which SAT and which channel.  3. What is the TP of these channels?  As we all know, there are too many channels in the world.  So more detail can help us check if it can be added in a short time.  But we will try our best to improve our service.  

Payments and coupons

We accept Visa and Master credit cards and Debit Card. If you want other payment method, please contact us.

1.Please make sure your credit card information is correct.
2.Please complete the billing address information to improve the success rate of payment.
3.Please use an valid credit/debit card, we support Master, Visa & Debit Card.
4.These things would bring payment failed:
(1) Card exceed trade limit, or Insufficient Funds.
(2) CVN code don’t match.
(3) Your Card does not support paying oversea.
(4) During pay, your IP coutry/region is not same as the issuing card bank’s. Pls not use VPN during Pay.
(5) Over 3 times failed within 24hours.
(6) Only allow one order paid successfully within 24hours. The next order, please pay after 24hours.
5.If you need other payment methods (Western Union, Alipay, etc.) please contact us, please contact us our at official domain email.

1. After paid, the subscription code will be available in your user center within 5mins. please check it in MY ACCOUNT-My Orders-View Order-SKU / IPTV CODE
2. Also the subscription code will be sent to your email automatically.
3. If not get the subscription in 5mins after paid, please reflash page or check your spam box. Or contact us directly.

Yes, we offer a refund but you must let us know within 2 days of buying our service. We strongly suggest do the free trial testing before paid subscription. Then you can order one month firstly, and renew 1/3/6/12months as wanted in the following.

After the paid subscription payment is successful, the code will be activated and the code activation will take effect  

1. Please go to the subscription page and order the subscription you wanted. 2. After you get the subscription, then fill in and activate. So the renew is done.

For the renew, there are two ways:
1. Pay directly on the website, then you will get a new subscription to activate, and finish renew.
2. Or contact us for renew. We will use new subscription to renew for you or renew directly by hand from server (this way, no need new subscription code.)

Do not worried, you can renew/activate a new subscription code at any time, even if the subscription has not expired.  When renewing, the new subscription days will be added together with the remaining days. It won’t waste your rest days!  

Please visit our website to purchase the subscription package you wanted directly and renew the service. Then fill in the subscription CODE directly and you can continue to use the IPTV service. The remaining days are displayed on the apk main page.

1.Everyday you can sign up to earn points.  Login consecutively for 7 days, you can get 5-10-15-15-15-15-15 points per day. If one day interrupted, points start from 5 points again.
2. Members get points for spending points and one point for each dollar.  
3. You can get 10 points if invite a friend to register.

1.bonus points can be used as cash, and 100 points as one US Dollar. 2.bonus points can be exchange into some subscription code.

After login, please check in my Account – My Points

Acquisition through activity(Please pay attention to the activities in time)

Please fill in your Coupon in the shopping cart, then price will be discounted automatically.

Yes, the coupon is valid with date. Please use it as soon as possible. The minimum valid time is 24hours, and the longest one year. Please pay attention.

Yes, Pls go to Personal center: MY ACCOUNT- MY Points-Your Exclusive Invite Code, then copy Your Exclusive recommendation Code to send friends to register, you will get recommendation discount.

Yes, you can use your points as cash to save money for renewal. How to check your points? Login-Personal Center -My Points

1. Subscription code ended without letter “c”, it should be for Standard Version.
2. Subscription code ended with letter “c”,it should be for Plus Version.
3. Subscription code started with letter “e”, it should be for Family Package (Sub/Slave Device Code)

Website login

The password is simple and no popup message is displayed. (Please note that there is a Google Authenticator login when registering)

Please refresh your mailbox after 5 minutes of registration, or even check your mailbox or spam. If you still haven’t received our activation email, please check your email service or change to another server such as gmail. Or contact us for support to activate your registration directly.

1. Please fill in the correct user and password.
2. Or reset the password again byself.
3. Please whether same website as registered.
4. Or contact us for support.

Please use another way to login or register a new user.Or send email to for support directly.

Download and install APK

Our IPTV can run on Android Device like Android Smart TV, Samsung Phone, PAD, Tablet, Android TV Box,FireStick, FireTV, Shield TV,NVIDIA SHIELD box, Formuler OTT, Formuler TV Box, Enimga2 DVB Box and so on.

1.It can use in Android smart tv like Samsung and LG smart tv. 2. It can use on the Android OS smart tv.

Can run perfectly on Android Smart TV(Smart TV with Android OS).

1. Login to the website through the browser on your mobile phone, download the corresponding PAD version, then install.
2.During installation, do please give superuser access for our IPTV APK. (it is best to select “remember choice for ever”).

No, Does not support. The working would be not stable.

1.Our IPTV can not run on PC, VLC Player, M3U file, Windows OS and Tivimate.2.Our iptv can run on android device, it can run on Android Device like Smart TV(Android OS, A lot client run our IPTV on Samsung android Smart TV), Samsung Phone, PAD, Android TV Box,FireStick/FireTV and so on.3.For your Smart TV/device, Please make sure whether it is with Android OS. If not android os, can not install our iptv apk.

IPTV APP is a standalone Android APP that can only be used with an IPTV subscription code and cannot be used as a player for other IPTV services.

Sorry, our IPTV does not support M3U links, so there is no M3U links.

1. It dose not support M3U file. 2. It dose not support MAG250 and PC right now.
2. Our IPTV can run on Android Device. After installed our apk, fill in the subscription code, then can run perfectly.

1. Please contact us for special ipk version and special trial code.
2. Please make sure whether your Enigma2 Device support 4K or not.So we will send you correct version ipk.

For the APK download, please download from our website or contact us directly for download link.

For the installation, please check what is your device model? then download the correct version apk.
Our APK is compatible with Android TV Box, Android Mobile phone, PAD and other android devices.
1.For Android TV Box/ OTT/ Firestick, Please install the STB version APK.
2.For Android Moblie phones or Android PAD, please install the PAD version APK.
3.For FireTv,Firestick,Nvidia shield, please install the STB version by USB.
4.For Enigma2 Device, please contact us for special ipk version.

Because the download function requires registration and login before access.

1. Please use web browser to download on your firestick directly then install.2. the Firestick settings downloading/installing the Downloader app.then use the Downloader app to install the IPTV app or IPTV Plus app or IPTV Plus Sub-Device app on the Firestick.

1. Please use web browser to download on your TV box directly then install.
2. Or download APK to a usb stick/U-Disk by PC, then plug USB stick into TV Box to install.

Yes, can download the apk from browser and install it.

1. Please confirm your device with Android OS.
2. During installation, do please give superuser access for our IPTV APK. (it is best to select “remember choice for ever”).
3. Or maybe Your BOX may be out of memory, please clear the cache and try again.
4. Or reinstall the apk again.
5. If above not help, please do the factory setting for your device, then try again.
6. Or contact us for support.

1. Please login our website ,then can get the download link.
2. Or contact us for download link.

1. Please check whether your device with Android OS.
2. Please make sure your android device allow the 3rd part apk installation.
3. Please make sure install the correct version apk.
There are two version:
STB version for Android TV Box, Android Smart TV, Firestick ect.
PAD version for Android Phone, Android Tablet ect.

Please uninstall the wrong version, and then install the correct one.

1. STB version is for Android smart TV, Android TV box.
2. PAD version is for Android tablet, Android phone, support Touch Screen Operation.

1. APK can upgrade automatically.
When latest version releasing, you will get reminder, then select auto-upgrade or no-upgrade..
2. Or you can download the latest version from our website, then install byself.

Please do not worried, there is without any virus in APK. The problem would be caused by the high security of your device/firmware setting. Please feel free to install it directly.

Some APK Problems

It is internet problem. the client device can not connect the server. Mostly wait 3-5mins can solve the problem. If not solved, please contact dealer or ask for support.

It is internet problem. the client device can not connect the server. Mostly wait 3-5mins can solve the problem. If not solved, please contact dealer or ask for support.

Subscription service is suspended, please contact dealer or ask for support.

Subscription service is transfered, not available. please contact dealer or ask for support.

Data problem, can not connect server, please contact dealer or ask for support.

Subscription service is suspended, please contact dealer or ask for support.

1. Internet problem, data delayed, please wait 3-5mins.
2. Or clean the cache and try again.
3. Or reinstall the latest apk, then try again.
4. Or contact dealer or ask for support.

1. Please check your internet whether OK. Or restart your router.
2. Or please clean the cache and try again.
3. Or Please reinstall the apk and try again.
4. Please give more details of the problem. Or take picture or send video to us. We will check and solve asap.

1. If most channels work fine, but there is a channel frozen or buffered, or no sound.  The problem would be in the device decoding ability. Please go to our IPTV APK MISC to try: hardware/software decoding and it will solve this problem.  MISC-Decoding Model-Hardware/Software Decoding.
2. If not solved, please contact us for support.  

1. If most channels work fine, but there is a channel frozen or buffered, or no sound.  The problem would be in the device decoding ability. Please go to our IPTV APK MISC to try: hardware/software decoding and it will solve this problem.  MISC-Decoding Model-Hardware/Software Decoding.
2. If not solved, please contact us for support.  

1. Most of these kind problem can be solved by this way. Setting-MISC-Decoding Model, try the Hardware or Software Decoding.
2. Or clean your cache, then try again.
3. Or change another internet or Phone hotspot to try.
4. Or contact us for support.

Please contact dealer or ask for support.

There may be several reasons:
1. Fill in the correct subscription code. 
2. If still with problem, check whether the correct VERSION of APK is installed. 
There are two versions: Standard(Blue color), Plus (Red color), they are using different free trial code. 
3. If you have purchased the wrong version subscription code, please contact us to replace.
If you change subscription code from Standard version to Plus, It is OK and please contact us. And you can pay the balance if any.
Please pay attenton: do please not activate the code, if you want to change/replace.
4. If the above methods do not help, please contact dealer or ask for support.

Please contact dealer or ask for support.

1. One device can use the free trial code only one time, can not use another trial code on the same device.
2. Can order 1/3/6/12months to enjoy directly.
3. Or can contact us directly to renew free trial specially.

1. You can choose button “OK” or “Cancel”.
2. If choose “OK”, will upgrade automatically. It would take about 3-5mins.
No worried, your subscription service and your setting data will keep the same.

1. Please fill in the normal subscription code on your slave/sub device as the guide steps.
2. Or check the family package guide file.

1. Slave/Sub device(s) can be bound with 3 devices at max.
2. If want to bind a new slave/sub device, can contact us to refree some bound sub device, and bind new sub device.

1. Please delete the recorded file, then can record again.
2. Or pay for 1/3/6/12months subscription to enjoy more record service.

1. Mostly because of bad weather, can not receive good signal.
2. Please wait some time. Or contact dealer for more details.

Channel with problem, please feedback dealer or ask for support.

During installation, do please give superuser access for our IPTV APK. (it is best to select “remember choice for ever”).

Please contact Dealer or ask for support.

Please contact Dealer or ask for support.

Family Package (sub-equipment)

For our IPTV home package, it can be called multi-device IPTV or multi-room IPTV.  If ordered 12months subscription code for the second device, you can save 60% for your family.
1. Up to 4 devices at max for one family.(1 master device and 3 sub-devices).  
2. Need to install two kinds APK: Plus APK, Sub Device APK.  
Both APKs support Android TV Box, Firestick, Android Phone, Android PAD, Samsung Phone, and more.  
3. One device can be used in the living room and the other device can be used in the bedroom simultaneously.  Also, you can use your android Phone or Android PAD as the 3rd or 4th device to enjoy the IPTV service.

Watching on one device, you can connect any TV to any Internet provider in the world.  2. With the family package, If more than two devices watching at the same time, have to be at the same IP address or ONE IP Network (ISP) . 3. If not at the same time, different IP or ISP are no problem.

Up to now, family packages offer up to 4 devices as multi-room/multi-device subscriptions.  4 Devices require 4 subscriptions : One normal subscription code +  Three Sub Device subscription codes

1. Install the Plus APK on device A.
2. Install sub-device APK on device B.
3. After activated the subscription code XXXXXXXXXXXXC on device A, fill in the same subscription code XXXXXXXXXXXXC and bind device B to device A.  
4. Then device A becomes into the master device.  Device B becomes a child device (slave device).  
For more details, see the step-by-step guide on how to use the IPTV home package.  

No. They are using different codes, Master Device use master device subscription code, Sub Device use Sub device subscription code.
Master Device subscription code start with arabic numer.
Sub Device subscription code start with letter “e”.

1. Install APK on sub-devices (the second, third, and fourth devices).  2. Bind the sub-device to the master device (the first device) by entering the subscription code used on the primary device (XXXXXXXXXXXXC).  3. Fill in the sub device subscription code (exXXXXXXXXXUc) to the 2nd/3rd/4th device. When the sub device code is recharged, you can enjoy IPTV.  

No worried, all can work perfectly!
1. One Device with one subscription Code.
Master Device with master code.
Slave Device with slave code.
2. At family (Same IP), Master Device & Slave Device can work ok, even at the same time.
3. If not the same IP,
(1) if not the same time, Master Device & Slave device can working OK.
(2) if at the same time, only Master Device can work, Slave Device can not work.

1.99% same, including all live channels and VOD.  2. The only difference: The sub-device does not have cloud PVR function.  Because the current system does not support.  

The validity date of the Master Device and Sub-device can be the same or different.  But the IPTV service validity is mainly depended on Master Subscription. For more, please check on our website or contact us.

Sorry, can not. One subscription code can be used on only one device. After activated, the subscription is locked on the device. If want to use it on another device, please contact us to transfer.

Sorry, can not.  One Sub device code can be used on one Sub device. When the Sub Device code activated, it is locked on that device.  Now can support up to three sub-devices, that is one master device and three sub-devices, total of four devices.  

The promotion of

1. Your ACCOUNT- MY Points-Your Exclusive Invite Code, you can get Your promotion Code, recommend Your promotion Code to friends. If he register, you can get 10 Points .
2. You can also send your exclusive link to your friend directly to register, you can earn 10 points and corresponding spending amount 5% commission!

Commission Alliance

After login, in the personal center, there is Exclusive Personal Promotion Links for you, personal center -My Points-Your Exclusive Invite Link. If guy used Your Link to register, then his account will be bound to you. If he paid for subscription, then you will get the corresponding consumption amount of 5% commission!  

When commssion amount reach USD50, you can withdraw directly, then we will arrange the money to your personal paypal.

When you send us a commission withdrawal request, we will contact you, and send you the commission by paypal.

1. The commission is available when its order paid successfully reached 30days. 2. Withdrawal can be made when more than one promoted order paid successfully.  3. Reach the amount of 50USD.

To be Reseller

1.Welcome to be Reseller, contact us directly.
2.Also you can fill in the details, then contact us directly!

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